Quotes about positiv

Lailah Gifty Akita - Think Great: Be Great!

It is only by giving our very best to the present we will uphold the timeless future.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

UN-Impressives of the Poor Listener• Thinking about what you should have done, could have done, or need to do. • Allowing your emotional reactions to take over.• Interrupting the person talking.• Replying before you hear all the facts.• Jumping to conclusions and making assumptions.• Being preoccupied with what you're going to say next. • Getting defensive or being over-eager. • One-upmanship—feeling the urge to compete and add something bigger, better, or more significant than what the speaker

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

Being PresentYears ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention and reminded us that living, loving, listening, and laughing all occur in the present moment.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

Active listening requires being fully present and engaged in the moment.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority—that you value their time and their perspective. It is in these moments that we can go to deeper levels of discovery, exploration, and connection. It is one of the most valuable gifts and finest compliments you can give to another.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

To Become an Attentive Listener . . . • Observe a person’s physical presence to see how their body language aligns with their message. • Recognize what is being said on the surface.• Engage your intuition to hear the meaning, purpose, and motivation behind their message. • Be aware of your own internal responses and how you are feeling.• Put yourself in their shoes to better understand their perspective.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding—or are you unintentionally sabotaging potentially phenomenal conversations. Knowledge of the listening planes will raise your awareness. And as you apply these, enjoy the surprising difference.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

Your heightened awareness of their perceptions, experiences, emotions, and personality styles can reveal why they feel the way they do so that you can choose your responses wisely and compassionately.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

My friend John is an urgent care physician who has several patients who come to see him for various ailments on a regular basis. In addition to being brilliant and taking wonderful care of his patients, he has a unique ability to empathetically listen to his patient’s needs. One of his patients is a repeat visitor, even when she's not exhibiting symptoms. He takes the time to listen to how she's feeling and responds with kindness, empathy, and caring. He has come to realize that her visits are f

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

When my son Nick was five years old, he was sitting at the kitchen bar while I prepared dinner. In typical busy mother fashion, I was multitasking—cooking, cleaning, running the laundry, answering the phone, and attempting to listen to what he had to say.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

Listening is one of the finest ways to demonstrate our love for another human being. How many marriages could be saved, friendships healed, careers made, and opportunities enjoyed if people would simply stop what they are doing and listen deeply to what another person has to say. If practiced by everyone, this principle could be a world-changer!

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

The process of attentive listening makes the other person feel important, valued, and heard. For Nick, listening was, and still is, love. I've never forgotten that precious moment—and the lesson!

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

Think about the people in your life with whom you have the most engaging dialogue—the ones who will listen to you and consider your opinions regardless of the topic. They'll stop whatever they are doing to give you their full attention. They become completely present and hear you.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

Now let’s look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge into a triumph. Through active listening, they demonstrate that your satisfaction is their top priority. They not only seek to solve your problem, but they are dedicated to re-earning your trust, your respect, and keeping your business.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer is like pouring gas on a fire and creates a more explosive situation than the original complaint. Still, it continues to happen every day, costing companies millions in lost revenue.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it “handled?" If you were dealing with an inept, uncaring, or untrained employee, they may have made matters even worse by being rude, defensive, or apathetic. Simple acknowledgment and validation of your complaint is sometimes all that is needed. Without it, you're left frustrated or upset.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, physically, that you are receiving and understanding their message on all levels.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more valued and appreciated when you actively listen, so will your customers.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

Active listening is one of the best services a company can provide.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

ASK YOURSELF: How can you utilize active listening to provide sensational customer service? How will this help resolve complaints from unhappy customers?• Give them your full attention and listen without interruption or defensiveness.• Thank them for bringing the issue to your attention.• Take their concerns seriously and share their sense of urgency to resolve the problem quickly.• Ask questions and focus on what they are really saying. • Listen to their words, tone of voice, body language, and

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make active listening a deliberate part of your business plan and success strategy. You will not only grow your business, but also make wonderful friends along the way.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn their business. When we would finally meet in person, it felt less like an introduction and more like a reunion. It was not only good business, we had fun in the process!

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could usually turn them into buyers.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

14 Ways to Become an Incredible Listener1. Be present and provide your undivided attention.2. Seek first to understand, then to be understood.3. Listen attentively and respond appropriately.4. Minimize or eliminate distractions.5. Focus your attention and energy with singleness of purpose on what the other person is saying.6. Quiet your mind and suspend your thoughts to make room in your head to hear what is said—in the moment!7. Ask questions and demonstrate empathy.8. Use your body language an

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

Listening is one thing; however, ACTIVE listening is quite another. The first is a passive act which does not require great involvement, whereas, the latter is a consciously aware and deliberately focused effort to actively participate in the conversation.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

Think of the communication that takes place in your own life on a continuous basis—at home, at work, with friends, and beyond. When you actively listen to people, you enhance communication.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

By your practice of active listening, everyone involved benefits because you . . .• are more engaged and engaging;• demonstrate that you are interested in others and what they have to say;• make others feel important, respected, understood, and appreciated; • improve your memory and retention;• affirm to others that you are an authentic, caring, and compassionate person;make a great first and last impression

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

If the skill of participatory listening came effortlessly and easy for everyone, there would not be so many misunderstandings, communication breakdowns, irritations, and frustrations.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

Through the years, I have heard that the average person speaks at about 150-160 words per minute, but can listen at a rate of about 1,000 words per minute. What is going on during all that extra mind time? • Our minds are racing ahead and preparing for the next thing we are going to say.• We are preoccupied with other thoughts, priorities, and distractions.• Our subconscious filters are thumbing through our database of memories, judgments, experiences, perspectives, and opinions to frame how we

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

While active listening is crucial for optimal communication, we are faced with a dilemma which can perplex even the sincerest and engaged of individuals.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

You can have the perfect message, but it may fall on deaf ears when the listener is not prepared or open to listening.These listening "planes" were first introduced by the American composer Aaron Copland (1900-1990) as they pertain to music . . . 1. The Sensual Plane: You’re aware of the music, but not engaged enough to have an opinion or judge it.2. The Expressive Plane: You become more engaged by paying attention, finding meaning beyond the music, and noticing how it makes you feel.3. The Musi

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels.

Susan C. Young - The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

To make matters even more complicated, research has shown that we remember only 25-50 percent of what we hear. This inclination not only compromises our connection with another person, but we can fail to retain vital information. All this evidence demonstrates that it is imperative that we intentionally pay closer attention and strive to become an in-depth listener.

Jay Woodman -

We have to let go of mistakes we can no longer do anything about and move forward with clarity, focus on positivity.

Lailah Gifty Akita -

Know and believe that anything is possible.

Lailah Gifty Akita -

Human being may fail you, but God will never forsake thee.

Lailah Gifty Akita - Think Great: Be Great!

We shall not fail. The dream will be fulfilled.

Debasish Mridha -

In order to get positive results, fill your mind with positive thoughts and take action.

Lailah Gifty Akita - Pearls of Wisdom: Great mind

My darling, pray daily for me, this is my special request.

Lailah Gifty Akita - Think Great: Be Great!

Faith in God gives self-confidence.

Lailah Gifty Akita - Pearls of Wisdom: Great mind

The greatest fulfillment, personal development.

D. Antoinette Foy -

Don't be afraid to be afraid. Have fear, and then conquer the shit out of it.

Blaque Diamond -

You have to see the good in yourself before expecting someone else to see the good in you. Be aware of who you are and what you can truly be.

kurbhatt -

don't try to be best, try to give your best.

Lailah Gifty Akita - Think Great: Be Great!

Lift yourself to great heights.

Lailah Gifty Akita - Think Great: Be Great!

You have the capacity to pursue your dreams.

Lailah Gifty Akita - Think Great: Be Great!

You are learning to be an expert.

Bangambiki Habyarimana - The Great Pearl of Wisdom

Stop searching for god in the farthest corners of the universe. He is in you. You are it

Israelmore Ayivor - Dream Big!: See Your Bigger Picture!

Positive thinkers always affirm blessings on themselves and see themselves as legitimate heirs.

Lailah Gifty Akita - Think Great: Be Great!

I nurture daily my wellness.

Lailah Gifty Akita - Think Great: Be Great!

Don't give up on your dreams.

Lailah Gifty Akita - Think Great: Be Great!

We can only recreate ourselves with renewal of our mind.

Lailah Gifty Akita - Think Great: Be Great!

Daring life, graceful living.

Lailah Gifty Akita -

Pursue great things.You are destiny for greatness.

Amit Ray - Mindfulness Living in the Moment - Living in the Breath

Mindfulness gives freedom from negative and fixed mindset to positive and growth mindset.

Omoakhuana Anthonia -

I don’t know about you but I do know I am a great woman and a gift unto my generation. I am a blessing to the world and I have a voice to be heard. I will make a great positive impact in the world and I would be a great force to be reckoned with. That is the power I have as a woman.

Lailah Gifty Akita - Think Great: Be Great!

Tell yourself ' I can'. And you will be capable to act.

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